Refund policy

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you need to return an item, please review our return and refund policy below.

Eligibility for Returns

To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: The return request must be made within 30 days of receiving the product.

  • Condition: The item must be damaged. We do not accept returns for items that are used, altered, or damaged due to misuse.

Return Process

  1. Contact Us: Submit a return request through our Contact Us page on our website.

  2. Provide Proof: Include a clear photo of the damaged item in your request. This helps us verify the condition of the item and process your refund promptly.

  3. Review: Our team will review your request and the provided photo(s). We will notify you via email regarding the approval of your return, typically within 2-3 business days.

  4. Return Shipping: If approved, we will provide instructions for returning the item. Please package the item securely and include any relevant order information.

Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.

  • Refunds will cover the full cost of the item, excluding any original shipping fees unless the damage was due to an error on our part (e.g., incorrect item shipped).

  • You will be notified via email once the refund has been processed.

Non-Returnable Items

  • Items returned after the 30-day window.

  • Items that are not damaged or show signs of misuse, wear, or alteration.

  • Items without a valid proof of purchase or order number.

If you have any questions about our return and refund policy, please reach out via our Contact Us page. We’re here to help!